Green Route Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and logistics management platform.

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically, and information from third parties.

1.1 Information You Provide

• - Account Information: Company name, contact person, email address, phone number, billing information, and user credentials.
• - Operational Data : Shipment details, customer addresses, courier information, warehouse data, and delivery records.
• - Payment Information: Billing addresses and payment method details (processed securely by our payment partners).
• - Communications: Records of your interactions with our support team.

1.2 Automatically Collected Information

• - Log Data: IP address, browser type, operating system, pages visited, time spent, and referring URLs.
• - Device Information: Device type, unique device identifiers, and mobile network information.
• - Location Data: With consent, we collect GPS location data from courier devices for delivery tracking.
• - Cookies and Similar Technologies: See our Cookie Policy

2. How We Use Your Information

We use the information we collect to:

• - Provide, operate, and maintain the Green Route Hub platform
• - Process and track shipments and deliveries
• - Generate manifests, run sheets, and operational reports
• - Reconcile cash-on-delivery (COD) collections
• - Process payments and manage billing
• - Send operational notifications, alerts, and customer communications
• - Provide customer support and respond to inquiries
• - Improve our platform, develop new features, and conduct analytics
• - Ensure security, prevent fraud, and enforce our terms
• - Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• - Service Providers : With trusted third parties who perform services on our behalf (cloud hosting, payment processing, SMS/WhatsApp delivery, analytics).
• - Integration Partners : With systems you choose to connect (e-commerce platforms, accounting software, GPS tracking services).
• - Legal Compliance : When required by law, court order, or governmental authority.
• - Business Transfers : In connection with a merger, acquisition, or sale of assets.
• - With Your Consent: In any other case where you have explicitly authorized sharing.

4. Data Security

We implement enterprise-grade security measures including:

• - SSL/TLS encryption for data in transit
• - Role-based access control (RBAC)
• - Full audit trails on every action
• - Multi-tenant data isolation
• - Regular security assessments and backups

However, no method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Operational data may be retained for legal, tax, or compliance purposes. You may request deletion of your data subject to legal retention requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• - Access, correct, or delete your personal information
• - Object to or restrict certain processing activities
• - Withdraw consent where processing is based on consent
• - Request a copy of your data in a portable format
• - Lodge a complaint with a data protection authority

To exercise these rights, contact us at info@greenroutehub.com.

7. International Data Transfers

Green Route Hub is hosted on cloud infrastructure that may involve data transfers across borders. We ensure appropriate safeguards are in place for any international transfers of personal data.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with a revised "Last updated" date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@greenroutehub.com
• Phone: +966 50 123 4567
• Address: Riyadh, Kingdom of Saudi Arabia